Privacy Policy.

Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through Niyo-operated websites, forms, programs, learning systems, events, support channels and related services.

It may apply to information relating to:

• website visitors;
• parents and guardians;
• students and participants;
• prospective students;
• school and institutional representatives;
• event or Expo participants;
• scholarship applicants or candidates;
• career applicants;
• partners, professionals and collaborators;
• people contacting Niyo for enquiries or support.

Information We May Collect

The information we collect depends on how you interact with Niyo.

Contact & Identity Information

• name;
• email address;
• phone number;
• city or general location information;
• parent or guardian details;
• relationship to the student or enquiry.

Student Information

• student name;
• age or date-of-birth related information where required;
• school class or grade;
• program selection;
• attendance or participation information;
• mission and project activity;
• feedback, reflections or evaluation data;
• Expo or scholarship eligibility information.

Enquiry & Communication Information

• questions submitted through forms;
• support requests;
• communication preferences;
• notes related to an enquiry or support case;
• records of relevant communication.

Technical Information

When you use our website or digital services, we may automatically receive technical information such as IP address, browser type, device type, operating system, referral information, pages visited and approximate usage data.

Children, Students & Minors

Niyo provides services intended for school-age learners, which means some participants may be minors.

We aim to collect only information reasonably necessary to provide the relevant learning, support, project, event or recognition experience.

Parent or Guardian Involvement

Where required by applicable law or by the nature of the service, we may request consent, authorisation or confirmation from a parent or lawful guardian.

• parents should provide accurate student details;
• parents should not submit unnecessary sensitive information about a child;
• students should not independently share confidential family information;
• parents may contact Niyo about relevant student information where appropriate.

How We May Use Personal Information

We may use personal information to:

• respond to enquiries;
• provide program guidance;
• process enrolments;
• manage student participation;
• provide learning materials;
• administer missions, projects and capstones;
• provide feedback or support;
• review program completion;
• administer the three-month review period;
• determine eligibility for relevant Expo cycles;
• administer scholarship or recognition processes;
• process payments and maintain financial records;
• manage support requests;
• communicate with parents and students;
• improve program quality;
• operate and secure our website and systems;
• process career applications;
• comply with applicable legal obligations.

Basis for Processing Information

Depending on the context and applicable law, we may process personal information because:

• it is necessary to provide a service requested by you;
• it is necessary to manage enrolment or participation;
• you or a parent/guardian has provided consent;
• processing is required to meet a legal or regulatory obligation;
• processing supports legitimate operational, security or service-quality interests where permitted by law.

Where we rely on consent, that consent may be withdrawn where legally permitted, although withdrawal may affect our ability to provide certain services.

Program & Learning Data

Participation in Niyo may generate learning-related records that help us operate the program and understand student progress.

This may include:

• attendance or session participation;
• mission completion;
• submissions;
• facilitator or evaluator feedback;
• reflections;
• project milestones;
• rubric or evaluation information;
• completion status;
• review status.

Such records may be used to provide feedback, maintain program continuity, evaluate completion, support recognition and improve Niyo's learning model.

Student Projects, Portfolios & Submitted Work

Students may submit projects, portfolios, photographs, videos, links, research, reflections or other evidence as part of a Niyo program.

We may store and use this material to:

• review student work;
• provide feedback;
• assess project completion;
• review eligibility;
• support Expo or scholarship processes;
• maintain a learning portfolio where applicable.

Public Use of Student Work

We should obtain any additional permission required before publicly using an identifiable student's image, video, testimonial, project or story for marketing or promotional purposes.

Internal educational review does not automatically mean that Niyo may publicly publish identifiable student content.

Expo, Review & Scholarship Information

If a student enters a three-month review process, Expo eligibility process or scholarship cycle, Niyo may use relevant program and project information to administer that process.

This may include:

• program completion status;
• project completion status;
• submitted evidence;
• review observations;
• eligibility status;
• presentation records;
• evaluator feedback;
• scholarship or recognition decisions.

Where an Expo is conducted in person or online, additional event-specific notices may explain photography, recording, attendance or presentation arrangements.

Payments & Transaction Information

When you pay for a Niyo service, payment processing may be handled by a third-party payment provider.

Niyo may receive or store information such as:

• payer name;
• transaction reference;
• payment status;
• amount paid;
• applicable invoice or tax information;
• refund or reconciliation information.

We generally do not need to store full card credentials or banking authentication information when those details are processed directly by an authorised payment service provider.

Career Applications

When you apply for a role at Niyo, we may collect information such as:

• name;
• email and phone number;
• city;
• work experience;
• education;
• current or previous employer;
• notice period;
• compensation information you choose to provide;
• LinkedIn or portfolio links;
• language abilities;
• resume and supporting information;
• recruitment status and interview notes.

Career information is used for recruitment, evaluation, candidate communication and related hiring administration.

Submission of an application does not guarantee interview or employment.

Cookies, Analytics & Website Usage

Our website may use cookies or similar technologies to support functionality, security, preferences, analytics and service improvement.

These technologies may collect information such as:

• browser type;
• device type;
• approximate location derived from technical information;
• session information;
• pages viewed;
• referring page;
• interaction patterns.

Where required, consent mechanisms may be used for non-essential cookies.

When We May Share Personal Information

Niyo does not need to sell personal information in order to operate its learning services.

We may share relevant information with trusted parties where necessary, such as:

• technology or hosting providers;
• payment processors;
• communication or email providers;
• video-conferencing or learning platforms;
• authorised evaluators or facilitators;
• event partners where necessary;
• professional advisers;
• legal or regulatory authorities where required.

We aim to share only information reasonably necessary for the relevant purpose.

Third-Party Platforms

Niyo may rely on external services for payments, email, communication, hosting, video calls, analytics, forms or operational functions.

Those providers may process information under their own terms and privacy policies.

Where a student is asked to use an external platform as part of a program, parents and students should avoid providing information beyond what is reasonably required.

How Long We Keep Information

We may retain personal information for as long as reasonably necessary for the purpose for which it was collected, including operational, educational, contractual, financial, legal or dispute-resolution requirements.

Retention periods may differ depending on the category of information.

• enquiry records may be retained for follow-up and service history;
• program records may be retained to support completion, evaluation or student history;
• payment records may be retained where required for accounting or tax purposes;
• recruitment records may be retained for the hiring process and reasonable future reference;
• legal or complaint records may be retained for an appropriate period.

When information is no longer reasonably required, we may delete, anonymise or securely archive it as appropriate.

Information Security

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

These measures may include:

• controlled access;
• passwords and authentication;
• secure hosting practices;
• role-based access where appropriate;
• secure payment providers;
• backup and operational controls.

No online or digital system can be guaranteed to be completely secure. Users should also take reasonable steps to protect their own accounts, devices and credentials.

Your Privacy Rights & Choices

Subject to applicable law and the circumstances of the request, you may be able to ask us to:

• confirm whether we hold personal information about you;
• provide access to certain information;
• correct inaccurate information;
• update incomplete information;
• delete certain information;
• withdraw consent where processing depends on consent;
• stop certain communications;
• raise a privacy concern or complaint.

Some requests may be limited where we must keep information to comply with legal obligations, protect rights, maintain records or resolve disputes.

Requests Concerning a Minor

Where a request concerns a minor, we may need to verify the identity and authority of the parent or guardian making the request.

Communications & Marketing

We may use contact details to send information related to enquiries, enrolment, program updates, support, payments, projects, Expo, scholarships or other services you are involved with.

Where legally permitted, we may also send information about Niyo programs, events or opportunities that may be relevant.

You may request to stop optional marketing communications. Service-related messages that are necessary to operate an active program or transaction may still be sent where appropriate.

Storage & International Data Transfers

Some technology providers used by Niyo may store or process information on infrastructure located outside the user's state or country.

Where cross-border processing occurs, we aim to use service providers and safeguards appropriate to the nature of the information and applicable legal requirements.

Legal, Safety & Business Disclosures

We may disclose information where reasonably necessary to:

• comply with applicable law;
• respond to lawful requests from authorities;
• enforce agreements or policies;
• investigate fraud or misuse;
• protect students, users, staff or the public;
• establish, exercise or defend legal rights.

If Niyo undergoes a legitimate corporate restructuring, merger, acquisition or transfer of business assets, relevant information may transfer as part of that process subject to applicable legal protections.

Changes to This Privacy Policy

We may update this Privacy Policy as our services, technology, legal requirements or operational practices evolve.

Material changes may be communicated through the website or another reasonable communication channel where appropriate.

The “Last updated” date at the top of this page identifies the current version.

Privacy Contact & Grievance Information

If you have a privacy question, correction request, data request or complaint, contact us using the details below.